The Disney Keys to Excellence program comes to Northern Colorado!

Your Northern Rockies Chapter of ASTD is bringing the Disney Institute to Fort Collins on March 1, 2007!

Program Agenda

7:30 a.m. – 8:00 a.m. Registration
8:00 a.m. – 9:30 a.m. Leadership, Disney Style

9:30 a.m. – 10:00 a.m. Registration
10:00 a.m. – 11:30 a.m. Management, Disney Style

11:30 a.m. – 1:00 p.m. Registration/Lunch (on own)
1:00 p.m. – 2:30 p.m. Service, Disney Style

2:30 p.m. – 3:00 p.m. Registration
3:00 p.m. – 4:30 p.m. Loyalty, Disney Style

Program Content

The agenda for the Program will consist of four (4) 90-minute sessions that explore business practices at the Walt Disney World® Resort.  Topics to be covered are outlined below:

A. Leadership, Disney Style - Discover how effective leadership has been the catalyst at Disney to drive employee/customer satisfaction and bottom-line results, from the company's inception to today.

Topics will include:

  Communicate a compelling vision
  Building involvement and ownership
  Organize for maximum involvement
  Capitalize on change

B. Management, Disney Style - Understand the importance of integrating your corporate culture into selection, training and care.

Topics will include:

  Establish a culture through learning by design
  Select and hire "right-fit" employees
  Train and motivate employees
  Create a supportive environment

C. Service, Disney Style - Explore world-renowned Disney principles for service excellence.

Topics will include:

  Develop a service philosophy
  Learn tools to support a service culture
  Deliver on the service theme

D. Loyalty, Disney Style - Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.

Topics will include:

  The business case for loyalty
  Strategies for creating loyalty
  Align for loyalty

Make plans now to come and bring your colleagues!